That’s great news! The expansion of the WhatsApp ticketing service to all Delhi NCR metro lines will provide commuters with more convenience and accessibility. Being able to book tickets through WhatsApp is a convenient option that can save time and enhance the overall travel experience for metro passengers in the region.
With the new feature, users can easily book Metro tickets by simply sending a message saying ‘Hi’ to the designated WhatsApp number (+91 9650855800). This streamlined process eliminates the need for additional apps or websites, making the ticket booking experience more user-friendly and accessible to a wide range of commuters.
The Delhi Metro Rail Corporation (DMRC) has expanded its WhatsApp-based ticketing system, providing convenience to Delhi Metro passengers. After a successful launch on the Airport Express Line, the system has been extended to cover most of the Delhi-NCR lines, including the Gurugram Rapid Metro. The service is a collaboration between Meta and its authorized partner Pelocal Fintech Pvt. Ltd. With WhatsApp being a popular messaging platform in India, this integration aims to make ticket booking as easy as messaging a friend or family member. The DMRC expressed confidence that this initiative will encourage more commuters to choose the Delhi Metro as their preferred mode of travel.
The introduction of the WhatsApp ticketing service in June has proven to be successful, benefiting thousands of passengers in the Delhi-NCR region. Users can simply send a message saying ‘Hi’ to +91 9650855800 on WhatsApp to access the service. Additionally, they have the option to scan a QR code to purchase metro tickets conveniently. The WhatsApp chatbot is available in both Hindi and English, making it accessible to a wide range of users. This feature now extends to 12 Metro lines, comprising 288 metro stations, including the Gurugram Metro Line. The expansion of this service allows metro passengers to purchase tickets from the comfort of their own homes.
Users now have the ability to generate up to six QR tickets at once. The ticket booking time for all lines is between 6 am and 9 pm, except for the airport line which allows bookings between 4 am and 11 pm. It is important to note that ticket cancellations are not permitted. When making transactions with credit/debit cards, a marginal convenience fee will be levied, while UPI-based transactions do not incur any convenience fee. It is advisable for users to review the terms and conditions provided by the Delhi Metro Rail Corporation for further details.
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